We will gladly accept returns of unworn items within 14 days of the date you receive your order. You can choose to:
- Return your item(s) for a refund back to your original payment method
- Exchange your item(s) for another
Please follow the below steps for refunds:
- Fill out the return form with your order information, which can be found in your order confirmation email.
- Send the item(s) to Parsus d.o.o., Brnčičeva 13/71, 1231 Ljubljana-Črnuče, Slovenia.
- We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.
GENERAL CONDITIONS OF RETURNS
Items must be returned at the customer’s expense, and proof of postage is required in case the package is lost on its way back to Lili Jolie. Failure to do so may result in us not being able to process your return.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Items must be tried on indoors and returned in their original and unused condition.
Items with normal wear & tear or damage caused by improper use or accidents may not be returned.
Any loss in value or damage caused to the return merchandise may result in our inability to process your return.
Any returns received with courier/postal labels stuck directly to the original box will not be processed and will be returned to the customer.
We reserve the right to decline your refund request if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.
See Terms & Conditions for full details.
WHEN WILL I RECEIVE MY REFUND?
We will process your request as soon as we receive your parcel, but no later than 5 days after receiving the parcel. After processing the refund, we will send you an e-mail notification. Please expect a refund within 14 days from when we process your return. The refund will be made to the account from which we received the payment. If the payment was made by credit or debit card, the refund will be made exclusively to the card with which the purchase was made. The processing of the refund depends on the bank and its operating hours.
CAN I EXCHANGE MY ONLINE ORDER?
Exchanges are accepted within 14 days of receiving your original order. You can exchange your item for the item of your choice, in which case you will pay for the return shipping. Shipping for the exchanged item(s) is free. Please inform us about the items you wish to exchange as soon as possible by sending us an e-mail at info@lilijolie.com so that we can reserve the desired items for you.