1. General conditions
General conditions of the online shop www.lilijolie.com are formulated according to the Slovene Law of Customer Protection (ZVPot-UPB2) and are in line with the Slovene legislation. General conditions of the operating activities cover the functioning of the on-line shop, user’s rights and business relations between provider and buyer. Online shop www.lilijolie.com is managed by company Parsus d.o.o.
Parsus d.o.o., Brnčičeva 13, 1231 Ljubljana-Črnuče, Slovenia
phone: +386 1 32 00 896
VAT ID: SI35932619
Registration number: 2113716000
TRR: SI56 3300 0000 2007 891 / BIC: HAABSI22
All prices in the online shop www.lilijolie.com are in euros (EUR) with tax included. The prices can change without a previous notification. Prices and discounts are valid at the time of the purchase. Special offers are limited on certain period and are highlighted in our online shop.
3. Import taxes, localised duties and VAT payments
For shipments outside of the EU, the seller (Lili Jolie) has to state the retail value of all goods contained in the shipment. Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country. The customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the country in which you are receiving the goods. Customs policies vary from country to country; please contact your local customs office for further information.
4. What to do if I want more information about the products or I encounter problems during the purchase process?
- send us an e-mail with your questions to email@example.com or
- call us to +386 1 32 00 896 during our working hours (Monday 9h-16h, Tuesday, Wednesday, Thursday 9h-18h, Friday 9h-15h)
5. How to buy products at the online shop www.lilijolie.com?
To buy products from our online shop, you first need to select the product by putting it in to the shop cart and then you follow the instructions, which will lead you to the final payment. You can search products by different filters (size, brand, gender, heel height and product type). All products that are shown in our online shop are in stock. However, if a technical error occurs, it could happen that our stock is incorrect. In this case we will inform you about it and cancel your order without any financial consequences. When you find a product that suits your needs, click the button “Add to cart”. You can add more products to the cart. To remove the products from the shopping cart click the button “Remove” next to the product that you do not wish to buy. When you finish with selection of the products, click the button “Buy” next to your shopping cart.
6. In what period of time will I receive the ordered products?
We will do our best to deliver your ordered products as fast as possible, but no later than 10 workdays from the date of order for delivery to Slovenia and no later than 21 workdays for delivery to EU. On average, products will be delivered in 1-3 days for orders to Slovenia and Croatia, and in 3-7 days for orders to EU.
You will receive an e-mail notification with invoice and tracking number when your order will be shipped.
Your order is delivered by GLS or DHL (depending on the location). The costs of shipping depend on the destination:
- Slovenia 5 €
- Croatia 6 €
- European Union (except Cyprus and Malta) 12 €
- United Kingdom, Switzerland, Norway 25 €
- Rest of the world - please send us an inquiry and we will send you an offer
Free delivery on EU orders (except Cyprus and Malta) over 150 €.
8. Payment terms:
Online shop www.lilijolie.com provides the following methods of payment:
- credit, debit or payment card (Visa or MasterCard)
- by direct payment to Parsus d.o.o. account (The offer is valid 3 days from the date of your order. If the amount of your order will not be settled within that time, your order will be canceled.)
- at delivery (COD) - only for delivery addresses in Slovenia
9. How can I return the goods if I am not satisfied?
We will gladly accept returns of unworn items within 14 days of the date you receive your order. You can choose to:
- Return your item(s) for a refund back to your original payment method
- Exchange your item(s) for another
Please follow the below steps for refunds:
- Fill out the return form with your order information, which can be found in your order confirmation email.
- Send the item(s) to Parsus d.o.o., Brnčičeva 13/71, 1231 Ljubljana-Črnuče, Slovenia.
- We will process your request as soon as we receive your parcel, but no later than 5 days after receiving the parcel. Please expect a refund within 14 days from when we process your return.
GENERAL CONDITIONS OF RETURNS
Items must be returned at the customer’s expense, and proof of postage is required in case the package is lost on its way back to Lili Jolie. Failure to do so may result in us not being able to process your return.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Items must be tried on indoors and returned in their original and unused condition.
Items with normal wear & tear or damage caused by improper use or accidents may not be returned.
Any loss in value or damage caused to the return merchandise may result in our inability to process your return.
Any returns received with courier/postal labels stuck directly to the original box will not be processed and will be returned to the customer.
We reserve the right to decline your refund request if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.
WHEN WILL I RECEIVE MY REFUND?
We will process your request as soon as we receive your parcel, but no later than 5 days after receiving the parcel. After processing the refund, we will send you an e-mail notification. Please expect a refund within 14 days from when we process your return. The refund will be made to the account from which we received the payment. If the payment was made by credit or debit card, the refund will be made exclusively to the card with which the purchase was made. The processing of the refund depends on the bank and its operating hours.
CAN I EXCHANGE MY ONLINE ORDER?
Exchanges are accepted within 14 days of receiving your original order. You can exchange your item for the item of your choice, in which case you will pay for the return shipping. Shipping for the exchanged item(s) is free. Please inform us about the items you wish to exchange as soon as possible by sending us an e-mail at firstname.lastname@example.org so that we can reserve the desired items for you.
10. Is my personal data safe?
Your personal data that you will give us in order to buy products from our online shop is secured and no third party has the access to it. Our data protection policy is the following:
- We always tell you how we will use the data that you insert on our web site. This data is never accessible to any third party.
- Customer data is stored on a safe server to which only authorized persons have access.
- Our customer data is never sold or rented to any third party.
We wish you a pleasant shopping!